First, thanks to all of you who emailed or called Congress expressing your support for the new consumer incident database, SaferProducts.gov, at CPSC. If you haven't visited yet, check out the Search page and see what incidents consumers have already filed.
The proposed study has to examine:
- whether the information that is submitted is from first-hand knowledge;
- whether the complaint information is adequate for CPSC investigative purposes;
- whether the product information is sufficient to enable consumers and stakeholders to identify the product; and
- whether the time allotment before posting complaints is reasonable for adjudication of claims.